Privacy policy

Last updated: 12 July 2025

1. Introduction

Taltingan K.B. Pty Ltd ACN 684 567 397 trading as Designs for Aussie Babys (“we”, “us”, “our”) is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, store, and protect your personal information when you use our online store and related services.

For more information on the APPs, visit the Office of the Australian Information Commissioner (OAIC) website.

2. What Personal Information We Collect

We collect personal information that identifies you or could reasonably identify you, including:  

  • Name, address, phone number, and email
  • Billing and shipping address
  • Payment details (credit or debit card, payment confirmation)
  • Account details (username, password)
  • Order and transaction history
  • Device and usage information (IP address, browser type)
  • Any information you provide in communications with us (e.g., customer support)

We do not collect information about children, and our website is not intended for use by individuals under 18.

3. How We Collect Your Information

We collect your information:

  • Directly from you (when you place an order, create an account, or contact us)
  • Automatically through your device (e.g., cookies, browser data)
  • From our service providers (such as Shopify and payment processors)
  • From delivery partners (e.g., Australia Post, Sendle, DHL)

4. Why We Collect and Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Arrange delivery of your purchases
  • Provide customer support and respond to your enquiries
  • Send you updates about your orders
  • Send you marketing communications (you can opt out at any time)
  • Improve our products and services
  • Comply with our legal obligations

We will not use or disclose your personal information for any purpose other than those described above without your consent, unless required or permitted by law.

5. Who We Share Your Information With

We may share your personal information with 

  • Shopify (for website hosting and payment processing)
  • Delivery partners (e.g., Australia Post)
  • IT and support service providers (for website and order management)
  • Marketing partners (e.g. Meta, Google, Microsoft but only if you opt in)
  • Government authorities if required by law

We do not sell or rent your personal information to third parties.

6. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures include secure servers and SSL encryption, password protection and limited staff access

No method of transmission or storage is 100% secure. If you suspect any misuse or loss of your personal information, please contact us immediately.

7. Data Retention

We keep your personal information only as long as necessary for our business purposes and legal obligations. For example, we retain order records for at least 7 years for tax and compliance reasons. When no longer needed, we securely delete or de-identify your personal information.

8. Your Rights

Under Australian privacy law, you have the right to:

  • Access your personal information
  • Request correct or deletion of your information
  • Ask us to stop sending you marketing communications
  • Make a complaint, if you believe we have breached your privacy rights. 

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request.

9. International Transfers

Your information may be stored or processed overseas (for example, by Shopify’s servers). If we transfer your personal information outside Australia, we will take reasonable steps to ensure it is protected in line with Australian privacy law.

10. Anonymity and Pseudonymity

Where possible, you can interact with us anonymously or using a pseudonym. However, for most transactions (such as placing an order), we need your real details to process and deliver your purchase.

11. Complaints

If you have a complaint about how we handle your personal information, please Contact Us. We will respond as soon as possible. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this policy from time to time. Changes will be posted on our website, and the “Last updated” date will be revised.